FYI

We’ve partnered with a host of independent designers and craftsman from around the world to bring you the most unique and eclectic hand crafted pieces. Please check back often we’re constantly adding new items weekly.

Contact Information:

 

Hours of Operation:

24hrs (online only)

Corporate Office:

Zurique Natural Hair Accessories and Jewelry

P O Box 38975

Richmond, VA 23231

Toll-free: 866-648-7577

 

Providing you with the highest level of customer service is our goal. We want you to return to our site and recommend us to your friends and family.  If you have any questions, concerns, or comments, please e-mail us at: contact@zurique.net 

 

Payment Options: I only accept paypal at this time. You do not need a paypal account to send payment via paypal, you can use a credit card or echeck. Please note that e-checks take up to four days to clear.

Payment through paypal is expected at time of checkout. After making your selection, when you reach the last page of Paypal's checkout process, be sure to click on the "Pay Now" button to ensure the transaction is complete. I will only send out your package after transaction has been completed.

Ordering Online: Online ordering is safe and secure and available 24/7 using our secure shopping cart. All credit card information is collected using a SSL secure server. We do not store any credit card information on our servers. All information you submit is protected by encryption software.

 

Sales Tax: Sales tax of 5% will be charged on all orders shipped to Virginia addresses.

Order Status: When the status of your order has changed, i.e., processed or completed, you will receive an automated message informing you. When you receive an order complete notice, this indicates your order is scheduled to be shipped by the next business day. To check on the status of your order, you can email us by clicking here. Be sure to include your name, order number, email address, and telephone number. If you are a registered user, you can simply login to your account to check your order status and history.

Cancellations: Should you wish to cancel or change your order you must do so within 24 hours. You must contact us by email or phone with your order number and information within that timeframe. Absolutely no changes or cancellations will be accepted after 24 hours.

Shipping: The shopping cart provides the closest possible estimate on shipping + handling and may require slight adjustments to the shipping total. Shipping charges are based on size and weight of package(s). In the event that you are overcharged for shipping by more than $1.00, a credit will be issued.

 

Continental US, Alaska, Hawaii

USPS Priority Mail (3-7 business days)-$5.00

UPS Ground (5-7 business days)-$9.00

 

*Standard shipping rate varies based on your address.  Shipping rate does not include duties or taxes. Such duties and taxes may be due at the time of delivery and should be paid by you directly to UPS.

 

Normally, your order will ship within one day, with the exception of weekends (Friday - Sunday)

& holidays, in these cases, your order will ship the next business day.

 

Insurance: Orders valued under $50 and shipped by USPS Priority Mail are uninsured unless requested - if a package is lost or damaged and you have not requested insurance, we are not liable. If you would like to request insurance for orders under $50 and shipping by USPS, please state your request in the comments section of the shopping cart. A fee of $1.65 will be added to your order total for insurance coverage. Insurance is automatically included in the quoted USPS shipping rates shown by the shopping cart for any order totaling $50 or more.

Shipping insurance protects you in the event your order arrives damaged or does not arrive at all. Though lost or damaged shipments are extremely rare, they can happen especially during high-volume shipping times. Should a claim be necessary we are always happy to assist you with filing. Merchandise will not be replaced at our cost, however, while an insurance claim is in progress.

Tracking: We will send you an email with a tracking number or delivery confirmation number you for to check on your package. Keep in mind it may take up to 48 hours for information to appear in the shipping carrier's database.

Shipping Addresses: Please double check your shipping address when ordering. If you enter the wrong address, it is your responsibility to make sure we have corrected it in our database by calling or emailing us as soon as possible. Shipments delivered to the wrong address due to your mistake are not our responsibility. Should your package be returned to us due to an incorrect address, you will be responsible for the reshipping costs.

 

Multiple Addresses: Please place a separate order for items going to multiple addresses. Shipping charges are calculated for each order separately.

Back-Orders: We cannot guarantee availability of all products.  Under normal circumstances, our ordering system will not permit the order of an item that is out of stock.  In the unlikely event that you have ordered an item that is no longer available, or if an item will be delayed in shipping, we will immediately notify you of the situation via email.

 

Stock Availability: We try our best to update the stock availability in a timely manner but occasionally, you may find "In Stock" appeared on item page for an out of stock item. If this is the case, please email to inform us and we will let you know once the product is available.

Items that are out of stock will not be available for purchase, but will show if the item has been re-ordered.Some products are in limited quantity; or produced in special or limited edition. In this case, you will see "Limited Qty" or "Special Edition" with the product names on the site. These products are only available within a short period of time and you may not able to order them if the product is sold out.

Returns: I will gladly give a refund on any broken or defective item within 3 days of purchase. Jewelry must be returned to me in its original condition and packaging. I will refund the purchase price, minus shipping.

 

Feedback: Please kindly leave feedback on your experience and I will do the same for you.

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